Privacy Policy

This Privacy Policy describes the manner in which Telematrix collects, processes, and safeguards personal data from individuals who access or use this website and mobile application. It also explains the rights of data subjects and other relevant privacy information.

By accepting this Privacy Policy, you acknowledge and agree that your personal data may be collected and processed for the purpose of providing, maintaining, and enhancing the services offered on our website or mobile application. The processing of your personal data shall be conducted in compliance with Regulation (EU) 2016/679 (the General Data Protection Regulation, or GDPR) and all other applicable data protection laws and regulations.

Personal Data

Personal Data refers to any information relating to an identified or identifiable natural person, either directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, or online identifier.

Data Subject

A Data Subject is any natural person whose personal data is collected, held, or otherwise processed by Telematrix.

Data Controller

The entity responsible for determining the purposes and means of processing personal data is Telematrix LTD., with its registered address at 4819 Calloway Dr., Suite 102, Bakersfield, California, 93312 (hereinafter referred to as “Telematrix”).

Cloud

The term “Cloud” refers to the environment where personal data is stored, managed, and backed up remotely, and made available to users over a network in a secure manner.

Purposes of Processing Your Personal Data

Telematrix may collect, record, and analyze your personal data for the following legitimate purposes:

• To operate, manage, monitor, and enhance the functionality and performance of the website and mobile application.
• To ensure and maintain the security, integrity, and stability of our services.
• To provide necessary notifications, display relevant information or advertisements, and personalize content to improve user experience.

Your personal data may be shared with third parties only when it is strictly necessary for the following purposes:

• When engaging authorized third-party service providers acting on behalf of Telematrix.
• When required to comply with lawful requests from law enforcement agencies or competent authorities.

Telematrix may also utilize third-party services for payment processing and the execution of related financial transactions.

Personal Data and the Cloud

If you store or process any personal data in the Cloud through Telematrix services, you are deemed the data controller and bear full responsibility for ensuring compliance with the GDPR, including how such data is handled, processed, and stored. In such instances, Telematrix acts solely as the service provider and is not considered the Data Controller or Data Processor of that personal data.

Security of Your Personal Data

Telematrix implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including maintaining updated firewall systems, applying regular security patches, restricting unauthorized access, and employing other safeguards to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Despite these precautions, Telematrix cannot guarantee absolute security of data transmitted or stored in the Cloud, as certain risks may arise beyond our control. Telematrix shall not be held liable for any security breaches attributable to third-party service providers.

If you suspect that your account has been compromised or that any of your personal data has been unlawfully accessed or disclosed, you must notify Telematrix without undue delay.

Retention of Personal Data

Telematrix will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Upon expiration of the applicable retention period, such personal data will be securely erased or anonymized in accordance with applicable law.

Cookies

Cookies are small text files placed on a user’s device by a website. Telematrix uses cookies to analyze user behavior, improve website performance, and enhance user experience. Cookies cannot be used to run programs or transmit malicious software to your device.

Telematrix uses the following categories of cookies:

• Session Cookies – Temporary cookies that remain active only for the duration of your browsing session and are deleted once you close your browser.
• Persistent Cookies – Cookies that remain stored on your device after the browsing session and allow the website to remember your preferences and analyze aggregated usage patterns.

Your Rights Under the GDPR

In accordance with the General Data Protection Regulation, you have the following rights concerning your personal data:

• Right of Access – The right to obtain confirmation as to whether or not personal data concerning you is being processed, and to access such data.
• Right to Rectification – The right to request the correction or completion of inaccurate or incomplete personal data.
• Right to Erasure – The right to request the deletion of your personal data where lawful grounds apply.
• Right to Restrict Processing – The right to request that Telematrix restrict the processing of your personal data under certain circumstances.
• Right to Object – The right to object, at any time, to the processing of your personal data, including for direct marketing purposes.
• Right to Data Portability – The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right Not to Be Subject to Automated Decision-Making – The right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significant consequences for you.

Acceptance of Operational SMS Messages

By using the Telematrix website and mobile application, you expressly consent to receiving operational SMS messages, including but not limited to verification codes, configuration commands, service alerts, and security notifications. These messages are strictly functional in nature and do not constitute promotional or marketing communications.

Contact Information

For any questions regarding this Privacy Policy, the processing of your personal data, or to exercise your GDPR rights, please contact Telematrix by email at [email protected]. Requests will be addressed within thirty (30) calendar days upon verification of your identity.

Amendments to This Privacy Policy

Telematrix reserves the right to amend or update this Privacy Policy at any time without prior notice. Any modifications will be published on the website and mobile application, with the date of the latest revision clearly indicated. Continued use of our services following the publication of such changes constitutes acceptance of the revised Privacy Policy. Users are encouraged to review this page periodically to remain informed of any updates.